Privacy Policy

Last updated: September 2026

Vividcelebration Pty Ltd ("we", "us", "our") is committed to protecting the privacy of our guests and website visitors. This Privacy Policy explains how we collect, use, store and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect personal information that is necessary to provide our hotel services and respond to your enquiries. This may include:

• Full name
• Email address
• Telephone number
• Booking details (check-in and check-out dates, room type, number of guests)
• Payment information (processed securely; we do not store full card details)
• Special requests or preferences provided at the time of booking
• Identification details required at check-in

We only collect information that is reasonably necessary for our functions and activities. Where it is reasonable and practicable, we collect personal information directly from you.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

• Processing and confirming hotel reservations
• Managing your stay, including check-in and check-out
• Communicating with you about your booking and any special requests
• Providing concierge, dining, spa and other hotel services
• Processing payments and issuing invoices
• Responding to enquiries and feedback
• Improving our services, facilities and website
• Complying with legal and regulatory obligations

We do not use your personal information for direct marketing without your consent, and where we do, you may opt out at any time.

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device. We use cookies to remember your preferences and to understand how visitors use our site. For full details, please read our Cookie Policy.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Measures we apply include:

• Secure storage of booking and guest records
• Restricted access to personal information on a need-to-know basis
• Encryption of data transmitted through our website enquiry forms
• Regular review of our information handling practices

However, no method of transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to safeguarding your information in line with our obligations under the Privacy Act 1988.

5. Your Rights Under the Australian Privacy Act 1988

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of personal information that is inaccurate, incomplete or out of date
• Request that we not use your information for direct marketing
• Complain about our handling of your personal information

To exercise any of these rights, please contact us using the details provided in this policy. We will respond to your request within a reasonable timeframe, generally within 30 days.

6. Third-Party Services

We may engage trusted third-party service providers to assist with our operations, such as payment processing and website hosting. These providers are engaged on a confidential basis and are only given access to the information necessary to perform their functions. We do not sell or rent your personal information to any third party.

7. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. Booking and financial records are retained in accordance with applicable tax and record-keeping obligations in Australia.

8. Children's Privacy

Our website and services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page, with the updated date shown above.

10. Contact for Privacy Concerns

If you have any questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

• Vividcelebration Pty Ltd
• 12 Hunter Street, Sydney NSW 2000, Australia
• +61 2 8234 5678
• vividcelebration@gmail.com
• ABN: 14 628 492 015  |  ACN: 628 492 015

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).